Customer support.

Write to us and a person — not a ticket queue — replies within one to two business days.

Email is the fastest way to get help: support@appliedfutures.io. For urgent matters on the day of an event, call +45 2991 7890.

Support is provided by Applied Futures ApS (CVR 46632346), Matrikel1, Højbro Plads 10, DK-1200 København K, Denmark. We operate on Copenhagen time (CET/CEST) and respond on business days.

For general enquiries that aren't support requests, use the contact form.

Booked a seat on one of our bootcamps or workshops? The most common questions:

• Joining details. Venue or video link, agenda, and preparation notes are sent by email before the event via Luma, our event platform. Check spam first — then write to us and we'll resend them.
• Can't attend? You can transfer your seat to a colleague at no cost, or move your booking to a later date of the same format — email us with your order details and the new attendee or preferred date.
• Prerequisites and setup. Each bootcamp page lists what to bring and install. If you're unsure whether a format fits your experience level, ask us before booking.

Card payments are processed securely by Stripe. We never see or store your card details. On your bank or card statement, our charges appear as APPLIEDFUT* or Applied Futures ApS.

• Receipts are emailed automatically after payment. Lost yours? Write to us with the email address you paid with and we'll resend it.
• Need a formal invoice with your company details, VAT number, or a purchase-order reference? Email us and we'll issue one.
• Paying for a team, or by bank transfer / EAN? We handle that manually — get in touch before booking.

To request a refund or cancel a booking, email support@appliedfutures.io from the address you booked with, including the event name and date. We confirm every cancellation and refund by email, and approved refunds are returned to the original payment method — typically within 5–10 business days, depending on your bank.

• If we cancel or reschedule an event, you always get the choice of a full refund or a seat on the new date.
• If you can no longer attend, a free seat transfer or rebooking to a later date is always available as an alternative to cancelling.
• Refund requests are otherwise handled case by case in line with our Terms of Service and applicable consumer law.

Trouble with the Academy — signing in, a module not unlocking, progress not saving, or a question about your plan? Email us with the address you signed up with and a short description of what you see, and we'll sort it out.

Before disputing a charge with your bank, write to us — we resolve unrecognised charges quickly.

If APPLIEDFUT* appears on your statement and you don't know why, it's most often a booking made by a colleague or a company card used for a team seat. Send us the charge date and amount and we'll identify it — and refund it if it's wrong.